If a Wasauna customer requires replacement for a part that was damaged by the customer and is not malfunctioning due to a factory defect, Wasauna will replace the part at only our cost for the part plus shipping. We are in the business of selling reliable bathroom products, not profiting from price gouging on parts. Our ultimate goal is to leave you completely satisfied with your product, even years after you have purchased, and our technical support team and customer service team will do their best to make sure this happens.
Wasauna stocks most commonly replaced parts. If a damaged part is in stock, we can ship it to the customer within 24-48 hours. We ship our parts by UPS or USPS standard ground shipping. If a customer wishes to have the part shipped faster, we offer them the option of paying for overnight or 2nd day delivery. In the event that a part is not in stock, it may take up to 4-6 weeks for Wasauna to supply the part to our customers.
10 year Wasauna Vessel Sink warranty plan:
Our sinks come with a 10 year full replacement warranty. If your sink is damaged in any way, whether or not the damage is a manufacturing defect, we will replace the entire sink for only the cost of shipping the sink to you, plus a $25 warehouse handling fee. If the sink malfunctions within the first five years due to a manufacturing defect, we will replace the sink at no cost to the customer.